The University of Strathclyde’s delivered catering service provides refreshments, snacks, lunches, buffets, dinners and much more to many locations around the John Anderson Campus.
The catering team deliver high quality food which offers fantastic value for money and since the operation is part of University of Strathclyde, any surplus is reinvested back to support teaching, learning and research as well as subsidise pricing in University Catering outlets.
All our food is prepared on campus and delivered by one of our highly professional team in a refrigerated vehicle.
Booking information
Standard operating hours:
Our standard operating hours during term time are Monday to Friday (excluding Bank Holidays and University Closed dates) 8.30am to 5pm.
Delivery on weekdays 8.30am to 5pm
- Booking notice: 3 days
- Minimum order value: £75
Delivery at all other times
- Booking notice: 7 working days
- Minimum order value: £100
For deliveries within core hours there will be no delivery charge. For deliveries out with core hours a supplementary charge of £70 will be applied to your booking.
We do ask that when booking you give as much notice as possible, but we understand that occasionally bookings need to be made at the last minute. We will do our best to deliver at short notice, but this may affect the items you are able to order and may incur a surcharge.
Once your order has been confirmed you will be sent a confirmation email. Please check that all the information is correct.
For all events/meetings a contact telephone number of the booker and designated contact on-site must be provided.
Beverages can only be ordered between the hours of 11.30am and 2pm as part of a lunch booking.
Changes to your Booking & Cancellations
If you need to amend an order prior to your event/meeting, please call quoting your booking reference number. The booking will be amended where possible and confirmation will be sent.
Cancellations must be confirmed by email and charges are as follows:
- More than 7 working days: No charge
- Between 3 and 7 working days: 50% charge
- Less than 3 working days: Full charge
Whilst every effort will be made to provide the exact menu ordered, we reserve the right to substitute any product with a suitable alternative in unforeseen circumstances.
Final Numbers
Please reconfirm numbers three days before event. We understand that things can change, and we will try to accommodate where possible, however changes may incur a charge.
Should numbers decrease on the day of the event/meeting, please endeavour to let us know so we can reduce the food delivered. In turn, we will donate the excess prepared food on your behalf to one of our chosen partners. Please see our food waste page for more details.
Staffing Charges
There are no charges for deliveries within our core operating hours. For staff to stay and serve events during these hours the following charges apply:
- Staffed Tea & Coffee bookings: £18 per hour for a minimum of 2-hours per staff member
- Staffed Buffet & Lunch bookings: £18 per hour for a minimum of 3-hours per staff member
For staff to stay and serve events in evenings and weekend the following charge apply:
- £27 per hour for a minimum of 4-hours per staff member
Note: Staffing requirements will be confirmed by Catering management.
Delivery
The Delivered Catering Team will make every effort to deliver your order on time. If for any reason this is not possible, we will inform the booker or a designated contact of any delays. Please note that deliveries may be made up to 30 minutes prior to your requested time subject to business levels and set-up time required. Please allow for early deliveries/access when making your room booking.
Should you book catering on behalf of a colleague, please ensure that the meeting/event host or organiser is aware of all details, and someone is available to receive and check the delivery. Catering cannot accept any responsibility for shortages or errors if the booking is not checked at the time of delivery by a designated person.
It is the responsibility of the booker to ensure the delivery location has been booked and confirmed via the appropriate channels. If we are unable to gain access to the delivery location, the order will be either left outside the room or returned at the team’s directions. Catering takes no responsibility if we are prevented from accessing the delivery location and we cannot contact the booker or designated contact. Please ensure tables are available for the delivery and/or set up where booked.
All bookings will be supplied with the necessary crockery/equipment for the numbers booked. If you require extra crockery/equipment, please contact our team as this will incur an additional charge.
All food is delivered for immediate consumption. Our food safety policy recommends that all food we supply must be consumed within 90 minutes and should never be taken away from site or reheated.
An additional charge will apply to deliveries that are made off campus, subject to location and availability of delivery vehicles.
Collection
Please ensure that all items are packed up and ready for collection at the end of your event/meeting. Our team will aim to collect all the equipment on the same day or by 10am the following day, except for weekends.
It is not the responsibility of the catering team to pack away delivered items; this service is only included if staffing has been booked. If the person who placed the order is not present at the event, please ensure that somebody from the attending group is aware that all items need to be packed up. Should this not happen a clearing charge of £27 will be applied to your invoice.
Payment
Please be aware that all prices may be subject to change throughout the year.
For internal customers, payment can be made via internal charge code or by invoice.
For External customers, payment is by invoice after the event. We reserve the right to request a deposit or payment in full before the event. You will be sent the invoice by email with a link to pay by Credit Card or other ways to pay are on the invoice.
All prices quoted exclude VAT. VAT at the current rate will be added to invoices for all external customers.
We operate a ‘sale or return’ policy for staffed events. For non-staffed events, all items ordered will be charged for in full. Please ensure that any unopened items are taken with you at the end of your event, otherwise they will be collected by the catering team.
All catering equipment delivered with your booking remains the property of the University. Any damaged or lost items will be charged to the booker at full replacement cost.
Alcohol Sales
Internal Customers – Alcohol can be charged through a departmental charge code only & delivered to the specified University building.
External customers – Alcohol can be purchased and paid/invoiced for in our licensed premises. Our licensed premises are in the TIC building & Barony Hall.
Allergens and special dietary requirements
Our menus cater for gluten free, dairy free, vegetarian, and vegan diets. Look out for the dietary symbol which sits alongside the item. We can cater for most dietary requirements so please let us know what they are at the time of booking and our team will go through the alternatives available. Please note this may incur an additional cost and may not be prepared in-house.
It is the responsibility of the booker to inform Catering Services of specific dietary requirements in advance as we cannot make changes at the point of delivery.
Our menu description does not detail all ingredients. Information on all ingredients and allergens within each product can be found on our allergen portal. A QR code will be provided for customers to access the portal should they wish during the meeting.
Please be aware that our food is prepared in kitchens that contain gluten, nuts, and other allergens. We cannot completely guarantee that there is no risk of cross contamination.