Hospitality food & drink Frequently asked questions (FAQs)

Access our portal to book and follow the instructions.

Please refer to our allergen portal for our campus menu.

Our menus cater for gluten free, dairy free, vegetarian, and vegan diets. Look out for the dietary symbol which sits alongside the item. We can cater for most dietary requirements, so please let us know what they are at the time of booking and our team will go through the alternatives available. Please note this may incur an additional cost and may not be prepared in-house.

It is the responsibility of the booker to inform Catering Services of specific dietary requirements in advance as we cannot make changes at the point of delivery.

If you need to amend an order prior to your event/meeting, please call quoting your booking reference number. The booking will be amended where possible and confirmation will be sent.

Cancellations must be confirmed by email and charges are as follows:

  • More than 7 working days: no charge
  • Between 3 and 7 working days: 50% charge
  • Less than 3 working days: full charge

Whilst every effort will be made to provide the exact menu ordered, we reserve the right to substitute any product with a suitable alternative in unforeseen circumstances.

Please reconfirm numbers three days before your event. We understand that things can change, and we will try to accommodate where possible. However, changes may incur a charge.

Should numbers decrease on the day of the event/meeting, please endeavour to let us know so we can reduce the food delivered. In turn, we will donate the excess prepared food on your behalf to one of our chosen partners. Please see our food waste initiative for more details.

On weekdays, 8.30am to 5pm, the minimum order value is £75.

For delivery at all other times, the minimum order value is £100.

For deliveries within core hours, there will be no delivery charge. For deliveries out with core hours a supplementary charge of £70 will be applied to your booking.

There are no charges for deliveries within our core operating hours. For staff to stay and serve events during these hours the following charges apply:

  • Staffed Tea & Coffee bookings: £18 per hour for a minimum of 2 hours per staff member
  • Staffed Buffet & Lunch bookings: £18 per hour for a minimum of 3 hours per staff member

For staff to stay and serve events in the evenings and weekends the following charge applies:

Note: Staffing requirements will be confirmed by Catering Management.

Please be aware that all prices may be subject to change throughout the year.

Payment can be made via internal charge code or by invoice. All prices quoted exclude VAT. VAT at the current rate will be added to invoices for all external customers.

We operate a ‘sale or return’ policy for staffed events. For non-staffed events, all items ordered will be charged for in full. Please ensure that any unopened items are taken with you at the end of your event, otherwise they will be collected by the catering team.

All catering equipment delivered with your booking remains the property of the University. Any damaged or lost items will be charged to the booker at full replacement cost.

Please visit our Hospitality page to find our external booking form. Please email your event details with your external form to Nourish.catering@strath.ac.uk who will process your booking and provide you any further details.