Estates Helpdesk

181 St James Road

The Estates Services Helpdesk responds to calls from University staff and students for emergency works, and handles enquiries relating to the EMS (Estates Maintenance Services) system.

Requests for works

For non-emergency requests for repairs, maintenance, adaptations or new work, contact your departmental EMS user who will raise a Service Order request through the EMS system.

If you don't know who your departmental EMS user is, please contact the Helpdesk who can check this for you. You'll need to know your departmental cost centre to do this. 

Estates Services aims to deal with all requests for works within a published set of timescales. The Estates Helpdesk prioritises requests according to their urgency and informs departments of progress on those requests and the reason for any delays in their completion. Find out more about priorities and service levels


What to do in an emergency

In an emergency during working hours call extension 2164.  Outside of office hours your call will be redirected to the Security Services emergency number (or call directly on extension 3333).

Examples of emergencies include:

  • lift breakdown
  • gas leak
  • sewage overflow
  • loss of electrical supply to an entire floor or building
  • lighting failure on a local basis which is affecting a teaching space, emergency exit or stairs
  • security incident (theft, burglary, or problem affecting personal security and safety)
  • doors/windows which are broken or cannot be locked, causing the property to be insecure

Contact us

Helpdesk staff: Grainne O’Grady, Ashley Docherty and Audrey Quinn
0141 548 2164


We are located at 181 St James Road, Glasgow G4 0NT

Opening hours

Opening hours: 8am to 5pm (Monday to Friday)
Outside of office hours please contact Security Services on extension 3333.