Estates Helpdesk

 Technology and Innovation Centre, with Livingstone Tower behind

Last academic year alone, the Estates Helpdesk raised 16,500 work requests and answered 8,500 calls.

The Estates Services Helpdesk responds to calls from University staff and students for emergency works, handles enquiries relating to the EMS (Estates Maintenance Services) system and serves as the reception desk for the Estates Services Department.

Estates Services aims to deal with all requests for works within a published set of timescales. The Estates Helpdesk prioritises requests according to their urgency and informs departments of progress on those requests and the reason for any delays in their completion.


We are located at 181 St James Road, Glasgow G4 0NT

Contact us

Helpdesk Staff: Syrah Sarwar, Grainne O’Grady, Audrey Quinn
0141 548 2164

Opening hours

Opening hours: 8am to 5pm (Monday to Friday)
Outside of office hours please contact Security Services on extension 3333.


Requests for works

For non-emergency requests for repairs, maintenance, adaptations or new work, contact your departmental EMS user who will raise a Service Order request through the EMS system. Find out more about priorities and service levels.

You will find details of your departmental EMS user(s) in the Enquiries section of the EMS system.  Select the ‘List of Users’ option, enter your departmental cost centre into the field titled User CostC like and click on the Search button. 


What to do in an emergency

In an emergency during working hours call extension 2164.  Outside of office hours your call will be redirected to the Security Services emergency number (or call directly on extension 3333).

Examples of emergencies include:

  • gas leak
  • sewage overflow
  • loss of electrical supply to an entire floor or building
  • lighting failure on a local basis which is affecting a teaching space, emergency exit or stairs
  • security incident (theft, burglary, or problem affecting personal security and safety)
  • doors/windows which are broken or cannot be locked, causing the property to be insecure
  • lift breakdown with passengers trapped inside

Booking of External Spaces at Strathclyde University

The following details the process for booking all Grounds and Gardens areas on John Anderson campus.

Staff, students or external customers wishing to book out a Grounds and Gardens area either for filming or other activities should first complete a Grounds & Gardens Booking Form and return it by email to, or by post to:

Estates Helpdesk
University of Strathclyde
Estates Services Department
181 St James Road
G4 0NT

NB Applicants must sign and return our Conditions of Let and contract before any booking will be confirmed.

The standard day rate for booking an external space for an event is £2500. This applies to external organisations only. There will be no charge for student/University organised events.

Large open areas such as Rottenrow gardens can be booked as a single space only and cannot be booked out on a section by section basis.

If the event for which space is being requested is a major undertaking (e.g. Open Days, Freshers’ week, external filming shoots lasting more than an hour) then a 6 week notification period is required. We will endeavour to approve all applications as quickly as possible but this will be dependent on the response of the applicant to any request on our part for further detailed information relating to the event.


All internal and external applicants wishing to book out grounds or gardens areas on campus should refer to the following as appropriate to their request:

Filming Policy

Internal applicants are asked to complete the following:


S20   - General Risk Assessment Form
S26a Event Planning Checklist
S26b Pre Event Safety Checklist
S26c Post Event Safety Checklist