Estates Helpdesk

Campus aerial view

The Estates Services Helpdesk responds to calls from University staff and students for emergency works, and handles enquiries relating to the EMS (Estates Maintenance Services) system.

Submit work requests via EMS

For non-emergency maintenance requests for repairs, maintenance, adaptations or new work, contact your departmental EMS user who will raise a Service Order request through the EMS system.

If you don't know who your departmental EMS user is, please contact the Helpdesk who can check this for you. You'll need to know your departmental cost centre to do this. 

Please note that for chargeable service orders, departments will need to provide a charge code to which all costs will be billed. See the EMS page for more details. 

Estates Services aims to deal with all requests for works within a published set of timescales. The Estates Helpdesk prioritises requests according to their urgency and informs departments of progress on those requests and the reason for any delays in their completion. Find out more about priorities and service levels


What to do in an emergency

In an emergency during working hours call extension 2164.  Outside of office hours your call will be redirected to the Security Services emergency number (or call directly on extension 3333).

Examples of emergencies include:

  • lift breakdown
  • gas leak
  • sewage overflow
  • loss of electrical supply to an entire floor or building
  • lighting failure on a local basis which is affecting a teaching space, emergency exit or stairs
  • security incident (theft, burglary, or problem affecting personal security and safety)
  • doors/windows which are broken or cannot be locked, causing the property to be insecure

Lifts out of order

If you discover that a lift on campus is not working please phone the Helpdesk on extension 2164 who will call out the lift repair company.

When the the lift call button on the panel located at the side of the lift doors is used, the call will automatically go to an emergency phone at the Estates Helpdesk (out of hours this will divert to Security Control). The Helpdesk staff will request the lift company to attend as a matter of urgency and will also call Security who will attend at the lift, until the lift engineer arrives. 

Get in touch

We value your feedback. If you have any feedback you'd like to share with us, or wish to raise a complaint, please email the Helpdesk. If you’re a student wishing to raise a complaint, please view the University Complaints Handling procedure.

Helpdesk staff: Ashley Docherty (Helpdesk Customer Service Supervisor), Grainne O’Grady and Audrey Quinn
0141 548 2164


We are located at 181 St James Road, Glasgow G4 0NT

Opening hours

Opening hours: 8am to 5pm (Monday to Friday)
Outside of office hours please contact Security Services on extension 3333.

Who to contact

Colleagues at Estates Helpdesk are here to help with any maintenance related issues. For other enquiries, please see related links below: