IT Helpdesk

Information Services’ helpdesk service is the first point of contact for all staff and students with Library or IT queries.

We will resolve your query whenever we can. If we aren’t able to do so we will pass on your query to the appropriate team on your behalf.

Contact details

In the Library We can help with walk-up enquiries at the Level 3 enquiry desk during staff hours.

Staff at the enquiry points on Levels 4 and 5 are available to help between 9am and 5pm Monday-Friday.
Students and academic staff  Contact us by email or phone during staff hours.
Professional Services staff Contact us by email or phone between 08:30 and 17:00 from Monday to Friday.
All staff and students
Our out-of-hours support service is provided by Capita. You can contact this service outwith staff hours by:

Data protection
In order to provide the out-of-hours service, we securely transfer to Capita the minimum personal information required for identity verification. See for more.