Report a building fault or request a service via Estates Maintenance Services (EMS)

For requests for repairs, maintenance, adaptations, or minor chargeable work, contact your departmental EMS user. They will raise a Service Order request through the EMS system (found within the FMS). This doesn't include reconfiguration or change of use of a space. Plese refer to the Statement of Need (SON) process.

If you don't know who your departmental EMS user is, please contact the Helpdesk who can check this for you. You'll need to know your departmental cost centre to do this. 

Please note that for chargeable service orders, departments need to provide a charge code to which all costs will be billed.

Estates Services aims to deal with all requests for works within a published set of timescales, these can be seen on the priorities & service levels page. The Estates Helpdesk prioritises requests according to their urgency. It informs departments of the progress on those requests and the reason for any delays in their completion. 

Requests for Portering Services

Estates Services has an occupational health responsibility for our staff. We ask that you recognise this when employing the Portering Services:

• only pack boxes that you would be willing to attempt to lift yourself
• ensure that boxes are stacked in a sensible way
• use boxes that are strong enough to carry the loads to be transported
• help us ensure your colleagues are also aware of these guidelines.

Portering Services will carry out a manual handling risk assessment of all materials to be moved.

Emergencies: call the Helpdesk

In an emergency during working hours call extension 2164. Your call will be redirected to the Security Services emergency number outside of office hours.

Examples of emergencies include:

• lift breakdown
• gas leak
• sewage overflow
• loss of electrical supply to an entire floor or building
• lighting failure on a local basis which affects a teaching space, emergency exit, or stairs
• security incident (theft, burglary, or problem affecting personal security and safety)
• doors/windows which are broken or cannot be locked, causing the property to be insecure