Information ServicesQuick Guide for Staff

Welcome to Information Services

Information Services is at the heart of University activities. We’re responsible for University IT and Library services and we provide support to all staff and students.

We have created this short guide to help you in your first weeks at the University. It explains the key services you will need to get started with IT and Library services at Strathclyde.

StrathApp is free to download from Apple and Android app stores. It includes interactive maps to help you find your way around campus.


Getting started with University IT

Your DS username, email address and password

All students and staff at Strathclyde have their own IT account, called a Directory Services (DS) account.

You have a DS username, university email address, and password. Most services require you to log in using your university email address and DS password. Some services, including campus computers, printers, and StrathApp, require you to use your DS username and password.

  • Your DS username looks like: abc12345
  • Your University email address looks like:
  • You can choose your password yourself when you set up your account.

Your DS account gives you access to many University computer systems. Never share your DS password with anyone else.

We will send your DS account details to your personal email address before your first day at Strathclyde. If you haven’t received this email please contact us.

Multi-Factor Authentication (MFA)

The University uses Multi-Factor Authentication (MFA) for access to University services off-campus. You will most likely be prompted to sign up for MFA right away when accessing your account for the first time.

Change your password

You can change or reset your DS password yourself online.

Cyber Security

Our firewalls work constantly to protect the University community from online attacks. But, we still need you to help keep our defences strong. All staff with IT access must complete our online Cyber Security training every 12 months.

The Wi-Fi network provided by the University for staff and students is called eduroam.

eduroam is an international Wi-Fi confederation used by institutions in more than 50 countries. You can use your Strathclyde credentials to connect to Wi-Fi at participating universities around the world.

We can help you connect your laptop or mobile device to eduroam. 

You can easily check your email using Microsoft Outlook on your University computer or by logging in to Office365 on any other internet-enabled device.

You can access most University services online, meaning you can work wherever you have an internet connection. Most services require you to log in using your Strathclyde email address or DS username and password - the same as you’d use when working on campus.

See our work off-campus page for quick links to our online services.

Our file saving and sharing solutions mean you can access your University work wherever you have an internet connection.

We use collaboration tools including Teams, SharePoint, OneDrive and Zoom. You can log in to all of these services using your University credentials.

Myplace is Strathclyde’s virtual learning environment (VLE).

Central to learning and teaching at the University, Myplace facilitates class communication and the sharing of resources. It provides a platform for interactive activities and is also used to manage the return of marks and feedback to students.

Go to and log in with your University email address and password.

The University provides downloadable software packages for use on University-owned computers. In some instances, software may also be installed on personal devices.

This service is free of charge to staff and students but you must check the licensing terms and conditions before downloading. Browse or search our software page to get started.


Getting started with the University Library

All members of staff are also members of the University’s Library, the Andersonian. 

The Andersonian Library is open year-round with extensive opening during semesters and 24/7 opening during exam diets.

You will need a Library card to borrow books, or if you come in to the Library building regularly. This is separate from your staff ID card. If you would like a Library card please fill in our online form or visit the Enquiries desk during staffed hours.

Use your University email address or DS username and password to access online resources.

Visit the Library homepage to discover more about Library services.

Our team of Faculty Librarians liaise directly with academic staff about all aspects of Library services. Contact your Librarian to discuss collection development, electronic service provision and student support.

We offer online and in-person skills sessions throughout the year. 

Our Faculty Librarians and Library Assistants have compiled detailed LibGuides to help students and staff find and use resources.

Please contact us if you have any questions.


Contact us

We offer support to staff and students, in person, online, and by telephone. We offer an out-of-hours service by email and telephone. Find full details on our contacts page.