Arnold Clark 2030: Understanding Customer Data with Artificial Intelligence
This research proposes the exploration of artificial intelligence to better understand customers and the provision of services by machines.
A PhD and a DBA each take three years full-time or you can study an MPhil over one year.
You can study for your choice of degrees within any of our research areas:
These research areas cover all fields of marketing including consumer behaviour, strategic marketing, international marketing, services marketing, sales marketing, e-marketing.
We offer an excellent academic environment where you can pursue your research degree. As a postgraduate research student, you're required to:
You'll have access to computing, printing, email and office facilities. You're expected to be in the Department of Accounting & Finance on a regular basis. You'll also attend the Department's research seminar series as well as other occasional workshops.
You'll have hot-desking facilities giving you regular access to the Department and helping you integrate with other students and staff. You're required to attend the Department for at least 10 days per year. This is in addition to the Research Methodology Programme.
Potential applicants should note that there is no dedicated distance-learning programme.
All fees quoted are per academic year unless otherwise stated.
Entrants may be subject to a small fee during the writing up period.
*Fees have not yet been set by research councils.
|Rest of UK|
*Fees have not yet been set by research councils.
|Postgraduate research opportunities|
Please note: the fees shown are annual and may be subject to an increase each year.
I am extremely pleased with the support and mentoring within the Business School as well as the communication across departments for access to seminars, conferences and extra skills workshops.
The place of useful learning’ I love this sentence and it’s definitely true. I enjoy the campus location, it’s near everything in Glasgow.
|Name||Areas of Expertise|
|Dr Matthew Alexander||
Research methodologies & approaches used – case study; experimental research; various qualitative approaches; mixed methods design
Current PhD student topics – Customer Engagement Marketing; Customer Engagement and Self Presentation; Transformative Service Research in Mundane Service Settings; Marketing Automation in Complex Business Settings; Time of Day Marketing; and Customer Journeys; Engagement and Food Waste Reduction
|Dr Derek Bryce||
Research methodologies & approaches used – qualitative methods in general; historical approaches; discourse analysis; semiotics; textual analysis (including written, visual, online or video texts)
Current PhD student topics – Ancestral Tourism; Fakes in Luxury Consumption; Theorising Risk in Tour Guiding; Augmented Reality at Museums and Heritage Sites
|Dr Andrew Davis||
Research methodologies & approaches used – qualitative methodologies; interpretive methodologies; mixed methodologies
Current PhD student topics –consumer identity; festivals and events; place marketing; tourism
|Professor Anne Marie Doherty||
Research methodologies & approaches used – qualitative methods: case study; interview; historical method; archival research
Current PhD student topics – B2B Exporting & Branding, Market Entry Methods
|Professor Spiros Gounaris||
Research methodologies & approaches used – mixed methods, quantitative data approaches including modelling, SEM, as well as fsCQA
Current PhD student topics – B2B Exporting & Branding, B2B Customer Experience; B2B Pricing; Customer Contact Point Optimisation; Internal Marketing and Family Work Balance; Innovation in Service Dyads
|Dr Kathy Hamilton||
Research methodologies & approaches used – qualitative research including both traditional and innovative methods e.g. ethnography; netnography; interviews; arts-based research
Current PhD student topics –consumer vulnerability; marketplace stigma; taste, consumption and markets; consumer identity narratives; consumer research with social impact (e.g. food insecurity; coping with poverty in consumer culture); consumer opposition/resistance
|Dr Michael Harker||
Research methodologies & approaches used – qualitative and quantitative research methodologies
Current PhD student topics – marketing and HR – services management
|Dr Paul Hewer||
Research methodologies & approaches used – ethnographic approaches; virtual ethnographies; critical visual analysis; semiotics & visual consumption; interpretive consumer research
Current PhD student topics –Consumer tribes; Consumption Spaces; Celebrity branding; Liquid Modernity
|Dr Aliakbar Jafari||
Research methodologies & approaches used – qualitative research methods including ethnography; netnography; grounded theory; phenomenology; visual ethnography; and historical research
Current PhD student topics – nterpretive consumer research; emerging markets; marketing strategy in multicultural marketplaces; theories of globalisation; politics and policies of consumption; political consumerism; intersections of markets and religions
|Dr Maria Karampela||
Research methodologies & approaches used – qualitative methodologies; quantitative methodologies; mixed-method research design; experimental research
Current PhD student topics – customer-brand relationships and engagement (online and offline) in B2B/B2C/B2B2C settings; social media; Human-IoT technologies (Internet of Things) interactions: antecedents, processes, consequences; value-creation processes and outcomes from Intelligence of Things (across a range of applications); virtual & augmented reality; SMEs’ network relationships; SMEs’ internationalisation; cooperative relationships and collective actions in ‘grass-root movements’; craft and artisanal food and drink from business or consumer perspectives; influence of touchscreens’ size and layout on consumer behaviour
Research methodologies & approaches used –Qualitative approaches including interviews, focus groups, observation and case studies
Current PhD student topics – Sustainable supply chain digitalisation; Fashion communications
|Dr Graeme McLean||
Research methodologies & approaches used – quantitative; qualitative; experimental; and mixed methods research methodologies
Current PhD student topics – the role of Chatbots in service provision; augmented reality in marketing; marketing automation; real-time marketing; online/offline customer experience; customer journey; consumer confusion
|Dr Samantha Murdy||
Research methodologies & approaches used – quantitative methodologies (including structural equation modelling), repertory test interviews
Current PhD student topics – authenticity, dark service experiences, customer engagement
Research methodologies & approaches used – Quantitative methods; Experimental research; Mixed-methods
Current PhD student topics – consumer well-being; customer experience and customer journey; mobile payment and experiential value
|Dr Andrea Tonner||
Research methodologies & approaches used – interpretive consumer research, narrative inquiry, phenomenology, arts-based qualitative methods, ethnography, netnography
Current PhD student topics – urban exploration, experiences of food poverty, social enterprise approaches to health inequalities, strategic resources in farm diversification, expertise in hedonic consumption, beach body image
|Dr Eleni Tsougkou||
Research methodologies & approaches used –quantitative and qualitative methods
Current PhD student topics – tourism branding; consumer interactions and engagement with Augmented Reality (AR); international marketing strategy and management; international entrepreneurship; consumer psychology and sociopolitical aspects influencing international marketing management
|Dr Beverly Wagner||
Research methodologies & approaches used – case study, qualitative approaches, action research
Current PhD student topics – supply chain; closed loop supply chains; supply chain reliance; disruptive technologies; dynamic capabilities; innovation management; innovation processes; open innovation; frugal innovation; innovation platforms; sustainability; circular economy
|Dr Juliette Wilson||
Research methodologies & approaches used – qualitative and quantitative methods; mixed methods research; case study methods; experimental research; participatory research methods
Current PhD student topics – small business marketing strategy; social enterprise and hybrid business models; sustainable and green marketing; transformative service research; research in the food and drink sector
As part of your PhD degree, you'll be enrolled on the Postgraduate Certificate in Researcher Professional Development (PgCert RPD).
This certificate is designed to support you with your research and rewards you for things you'll do as a research student here.
It'll help you improve skills which are important to professional development and employability:
All you have to do is plan these activities alongside your doctorate, documenting and reflecting your journey to success along the way.
Being a PhD supervisor is probably the most rewarding part of my role. It’s a unique relationship in the academic world as you are simultaneously teacher, mentor and colleague to a student.
We take part in research that improves our understanding of organisations, consumers, business relationships and networks within dynamic, international settings.
Find out more about our research
You'll need a first-class or upper second-class UK Honours degree, or overseas equivalent, in a relevant marketing-based discipline from a recognised academic institution.
If English isn't your first language, you'll also need to have a recent UKVI recognised Secure English Language Test (or a SELT) qualification.
Before finalising your formal application, we're here to give you some help and guidance on refining your proposal. Get in touch with a potential supervisor early in the process, preferably as soon as you've put together a draft proposal. Take a look at some information about our supervisors and their research interests.
During the application you'll be asked for the following:
By filling these details out as fully as possible, you'll avoid any delay to your application being processed by the University.
If your chosen supervisor is available to work with you, they'll confirm this and nominate a potential second supervisor. As soon as a second supervisor is confirmed, an offer of study will be sent to you through Pegasus, our online application system.
When you accept our offer, you'll receive a full offer in writing via the email address you provide.
If you're applying as a UK or EU student, you'll then be issued with your registration documentation.